Privacy Policy

ZapyByte ("we", "us", or "our") is committed to respecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and store your information when you use our services, websites, and client portals.

1. Who We Are

ZapyByte is operated as a sole trader business based in the United Kingdom. We provide game hosting, VPS and related digital services. This Privacy Policy applies to all platforms under our control.

2. What Information We Collect

We may collect the following types of personal information when you interact with us:

• Name
• Email address
• Phone number
• Billing and payment details
• Account activity and preferences
• Support history and communications

3. How We Collect Data

Data is collected directly when you register for services, contact us, or make a payment. We also collect usage data via tools like Google Analytics and Crisp chat on our websites and portals.

4. Technologies We Use

We use the following third-party tools:

• Google Analytics: For tracking site usage statistics and user interaction (Google may set cookies).
• WHMCS: For client billing, account management, and support.
• Crisp: For live chat and support messaging (Crisp may store limited session data).

5. Where Your Data Is Stored

Your data may be stored and processed in the United Kingdom, the European Union, and the United States, depending on the service used. We ensure all partners follow applicable data protection laws.

6. Mailing Lists

We only send marketing or newsletter communications if you have explicitly opted in. You can unsubscribe at any time via the link in any email or through your client area preferences.

7. How We Use Your Information

Your information may be used for:

• Providing and managing your hosting services
• Processing payments and renewals
• Responding to support requests
• Improving our website and customer experience
• Notifying you about account activity or service changes

8. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

• Trusted service providers who assist in operating our platforms (e.g. payment gateways, analytics, chat systems)
• Law enforcement or authorities if legally required
• Fraud prevention partners, when necessary to protect our services

9. Your Rights

You have rights under the UK GDPR and other applicable laws, including:

• Accessing the personal data we hold about you
• Requesting correction or deletion of your data
• Objecting to processing under certain circumstances
• Requesting a copy of your data in a portable format

10. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by legal, tax, or accounting requirements.

11. Security

We implement appropriate technical and organisational measures to secure your data. However, no online platform is completely immune to risks. You are encouraged to use strong passwords and safeguard your login credentials.

12. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has submitted data, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or our practices. Any updates will be posted on this page, with the effective date clearly stated above.

14. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: support@zapybyte.com
Website: https://zapybyte.com